Shipping & Policies
Payment Policy:
Acceptable form of payment: Paypal or Direct Online Payment via credit/debit card. Payment will be processed before order is shipped or in the case of custom designs, before work is begun on the project. Wisconsin Sales are subject to 5.5% sales tax.
Shipping Policy:
We currently ship within the United States by USPS Priority Mail, insured.
While most orders ship immediately, because of the handmade nature of jewelry items, it can take up to 4 weeks for creation of those items. Please comment with your order for request of earlier shipment as it may be possible to switch around production to accomodate requests for earlier shipment.
Your entire order will ship when complete.
Refund Policy:
RETURNS/REFUNDS FOR SHOP CREDIT ONLY.
Domestic Orders: Inspect your order immediately and report damages to the parcel carrier. Items damaged in shipping can not be returned unless the damages were immediately reported to the parcel carrier upon delivery. If you are dissatisfied with your order, we want to know about it. Please contact us within 24 hours of order delivery. Returned merchandise must be in resalable condition. Return items within 7 days of delivery for exchange or store credit. Return Shipping is covered by the customer.
Custom Design Orders: Personalized and custom design projects are non-returnable and non-refundable.
International Orders: We currently do not ship outside of the US.